Better informed

We are pleased that you are interested in a stay in our house. Here you will find all the important information about your holiday and the answers to the most frequently asked questions.

Booking terms and conditions

Your reservation is only definite with the payment of a deposit (except cancellation fee free rate), which you can easily send by credit card or bank transfer within 72 hours after booking.

  • Our bank data: Raiffeisen Bank Bruneck
  • IBAN Code: IT53F0803558242000300038741
  • (BIC) Swift Code: RZSBIT21005
  • Account holder: Dalko am See GmbH

Please refer to your booking confirmation for the applicable cancellation policy.

Is there a local tax, which will be added to the room price?

The local tax is €3,00 per person per day and is not included in the room rate. Children up to the age of 14 are exempt.

What meals are included in the price?

Our rates include overnight stay with breakfast. We would be happy to help you book a table at our restaurant, located directly in front of lake Antholz and with a stunning lake view.

Can I also book half board?

We do not offer half board but  we will be happy to help you to book a table in our "a la carte" restaurant-pizzeria, opened from 12:00 to 08:00 PM.

Closed on Monday.

Where can I park my car?

Only our guests have access to private free parking sposts directly on the lake, in front of the hotel's door.
Private underground garage on request with a surcharge of €15.00 per night.
Our garage is also equipped with an electric vehicle charging station, providing a convenient and efficient charging solution.

Can I charge my e-bike?

We are part of bikefriendly accomodations Bett+Bike. You are welcome to park your e-bike safely in our garage and charge it there as well.

At what times can I arrive and depart?

On the day of arrival, the rooms are available from 15:00 o'clock. Please contact us in good time if you are unable to arrive within 20:00. In this case, we will send you all the information you need for self-check-in. Please note that the full cost of the room will be collected at check-in. On the day of departure, you are welcome to stay in your room until 10:00 am. We kindly ask you to complete your check-out at reception the evening before your departure.

Can I bring my pet?

Some of our rooms are accessible to small, house-trained four-legged friends. Please contact us directly to check availability. We charge €15.00 per night (no food is provided). We ask for your understanding that animals are not allowed in the breakfast room and wellness area.

"Pets are allowed exclusively in specially designated rooms. They are not permitted in any other rooms. Access and accommodation for guide dogs and assistance dogs remain guaranteed at all times, as provided by law."

Lost & Found

Have you forgotten something on your departure? Please contact us as soon as possible to verify if we have found your lost item, place your order with the courier service Europacco and get your items back in an easy and affordable way. Please note that we can keep your lost items for no longer than 30 days. 

Is smoking allowed?

Our hotel is smoke-free, i.e. smoking is strictly prohibited in all rooms as well as in all indoor areas accessible to the public. In case of non-compliance, damages may be claimed. You are welcome to smoke in the designated outdoor areas.

What happens in case of cancellation?

If you are unable to start your holiday as planned, please inform us as soon as possible. Please note that cancellation fees may apply in the event of a cancellation. You will find the details of the cancellation conditions you have chosen in your booking confirmation. To avoid unnecessary costs, we strongly recommend that you take out travel cancellation insurance.

How can I best prepare for a stay immersed in nature?

Our property is, in a safe and peaceful mountain setting, at 1,642 metres above sea level. As with any mountain area, weather conditions can occasionally affect access. In winter, avalanches may occur, while in summer there may be landslides or falling rocks and debris. These events can temporarily affect road access, and unfortunately, the time required to restore road access cannot be predicted. If this happens, we’ll keep you informed and, where possible, subject to availability and according to your preference, help arrange alternative accommodation at one of our nearby properties.
Please note that from 1 November until the end of April, winter tyres are mandatory and snow chains must be carried in the vehicle.

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